布里斯托爾城中心假日酒店 (Holiday Inn Bristol City Centre)

在布里斯託待了近10天，就這家酒店給人感覺不友好。前台印度人，笑眯眯的，但看見在當地讀書的孩子來和我們相聚，就再三強調房間衹能住2人。簡直莫名其妙，孩子自己住學校宿舍的啊。然後第二天一大早，孩子從宿舍來找我們，在房間裡討論學習的事，一個黑人胖清潔女工要求打掃，我們就讓她清理衞生間，別的就算了。沒想道她走後，上來一白皮，非常禮貌滴敲門問“有沒有發生什麼事？”真得太讓人不悅了。但是他們又不明確問，我們也沒啥想解釋的。感覺非常不舒服，像被監視了。早晨吃飯，領位的白皮女人跟老外都笑眯眯，看到我們就面無表情，這種態度跟當地人差距太大了。ihg忠實客戶，這次在英國幾乎都住ihg，4家裡有2家都感覺到了奇怪都眼光，不得不差評。這家還有一個問題是早飯非常難吃，是英國住過的4家裡最難吃的。

這次和孩子準備布大開學，家庭房非常寬敞，酒店地埋位置非常優越，機場坐National Express 大巴到市中心的大巴總站就在附近，對面大型商場去購物飲食銀行等都非常方便，自助早餐雖然簡簡單單，但整體和味道也不錯的，而且前台職員時刻笑容滿面，有問有答的。有機會下次會再來的。

酒店有點久，服務預咗沒有什麼特別，燈光也不太好，不過位置很方便，離開時候大堂還有人踩屎有一陣臭味，如果唔係一切都正常

安靜舒適的寶藏住宿，體驗超棒！ 酒店位置鬧中取靜，周邊雖然沒有地鐵，但打車很方便，附近有幾家本地小餐館味道超正宗，吃飯不用愁。前台服務特別貼心，辦理入住快，還主動幫忙提行李。房間乾淨得讓人驚喜，床單被褥軟乎乎的，熱水隨時有，WiFi信號強，隔音也好，晚上睡得格外安穩。退房時前台小姐姐還笑著道別，全程感覺很舒服。性價比很高，下次來還會優先選這裡～

酒店性價比很好，乾淨舒適，服務熱情，早餐超棒的。就是離火車站稍遠，但公交方便，周邊景點商業步行可達，推薦！

地理位置優越，房間乾淨整潔。

During our stay at Holiday Inn Bristol City Centre on 3 May 2025, an extremely distressing and unacceptable incident occurred. At approximately 17:45—just two hours after our check-in—another male guest was mistakenly given access to our room (Room 707). At the time, we were resting and not fully clothed when this complete stranger entered without warning. He informed us that the hotel had checked him into our room. Right at that moment, our room key cards stopped working, and we were locked out of our own room. Upon raising the issue with the hotel reception, staff admitted to a booking error. A more senior staff member placed full blame on a trainee and offered us a drink voucher, which we did not request and never used. This gesture, lacking sincerity, was handed over dismissively—using two fingers—as if we had asked for charity, not redress for a major security lapse. To make matters worse, the new room key we were given also failed. We were forced to return to reception multiple times and have staff accompany us back to the room to verify the issue. This repeated inconvenience caused significant discomfort and a strong sense of insecurity. We were deeply unsettled, constantly worried that another stranger might enter our room unannounced, especially while we were asleep or away. At checkout, two staff members again failed to provide a genuine apology. Instead, they shifted responsibility to the trainee and engaged in lengthy, unproductive conversations. They offered 500 IHG® Rewards points as compensation, which felt like an insincere attempt to pacify us without addressing the seriousness of the incident. Overall, we felt discriminated against and treated as inferior customers, likely due to our young age. The lack of accountability, dismissive attitude, and violation of our personal space and safety reflect poorly on the Holiday Inn brand. We are extremely disappointed and need a formal acknowledgement of this incident with a formal response.

Holiday Inn Bristol City Centre 是一家性價比出色的城市酒店。房間寬敞舒適，設施現代，尤其適閤家庭旅遊。早餐選擇豐富，經典英式早餐非常美味，。此外酒店的地理位置非常好，毗鄰大型購物中心，步行即可抵達布里斯託大教堂、皇后廣場等核心景點。周邊餐廳酒吧不少，整體而言，是探索布里斯託的理想下榻之選。下次來還選它～

整體而言設施有點老舊了，並且一開始給的房間很靠近走廊盡頭，且衞生間的垃圾袋可能保潔忘記丟掉了……umm，表示無語，給前台打電話，響應速度快，這點加分，直接換了房間，也幫我升了房型

設施齊全，衞生乾淨，環境不錯，服務良好。給老闆預訂的酒店，反饋説挺不錯的，基本能夠滿足我老闆的標準，請繼續保持